Terms & Conditions

OF WOODLAND SPRINGS

Terms and Conditions of Woodland Springs

Introduction

Woodland Springs Touring Park is an adult only park catering for touring caravans/trailer tents/tents/motor caravans and camping pods (unit). All guests and visitors must be 18 years of age or above. Bookings are accepted subject to these Terms and Conditions.

Seasonal Pitch variations to these Terms and Conditions are in separate addendums to this document.

Booking

We reserve the right to refuse admittance or to immediately terminate the visit of any person or persons who contravene these Terms and Conditions (including addendums where applicable) or whose conduct is detrimental to Woodland Springs Touring Park or likely to cause distress or nuisance to other guests and visitors. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you. Bookings and fees are accepted on the understanding that all these rules and conditions are observed.

The person who makes the booking is responsible for the booking and warrants that they, and all members of the party, are 18 years of age or over and that the party will not exceed the numbers stated at the time of booking unless we are notified of, and agree to, the change in advance of your arrival. We do not accept parties or large groups. Maximum booking is 3 pitches, no more than 2 small tents or 1 caravan or 1 motorhome on a pitch, 4 people on 1 pitch with a maximum of 8 people in total.

The size of your unit, including any tents and gazebos, must be stipulated at the time of booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch. Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch. Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check with Reception. Any guest on the wrong pitch may be required to move.

The earliest arrival is 1.00pm (unless agreed in advance) and all pitches must be vacated by 11.00am on the day of your departure otherwise an additional nights pitch fee will be charged. The latest arrival time is 8.00pm.

On arrival, all customers and visitors (including day visitors) are to report to reception. We are to be notified about day visitors in advance of their visit.

If we have not heard from you within 24 hours of your expected arrival we reserve the right to re-let your pitch.

The Price of the Holiday

A 25% non-refundable deposit is payable on booking. The balance of the price of your holiday must be paid at least 21 days prior to arrival. All Bank Holiday bookings are to be paid in full in advance and are non-refundable.

Cancellation of the Holiday by you

You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. However cancellation charges are payable as follows:

More than 21 days Deposit only
21 days or less and non arrivals 100% of holiday cost
Bank Holidays 100% of holiday cost

Change or cancellation of the Holiday by us

If we are unable to provide the booked holiday or we have had to cancel your booking before the holiday is due to start, you are entitled to a full refund of the money you have paid.

Except where the cancellation or change arises from an unforeseeable or unusual occurrence outside our control as described in the next section we will pay compensation as follows but not exceeding the total holiday cost:

More than 100 days nil
50 to 99 days £10
15 to 49 days £20
Under 15 days £40

Unforeseeable or unusual occurrences beyond our control include but are not limited to war, threat of war, riot, terrorist activity, natural or nuclear disaster, fire or anything that prevents access to or occupation of the site.

General

Pods