Terms & Conditions

OF WOODLAND SPRINGS

Terms and Conditions of Woodland Springs

Introduction

Woodland Springs Touring Park is an adult only park catering for touring caravans/trailer tents/tents/motor caravans and camping pods (unit). All guests and visitors must be 18 years of age or above. Bookings are accepted subject to these Terms and Conditions.

Seasonal Pitch variations to these Terms and Conditions are in separate addendums to this document.

Booking

We reserve the right to refuse admittance or to immediately terminate the visit of any person or persons who contravene these Terms and Conditions (including addendums where applicable) or whose conduct is detrimental to Woodland Springs Touring Park or likely to cause distress or nuisance to other guests and visitors. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you. Bookings and fees are accepted on the understanding that all these rules and conditions are observed.

The person who makes the booking is responsible for the booking and warrants that they, and all members of the party, are 18 years of age or over and that the party will not exceed the numbers stated at the time of booking unless we are notified of, and agree to, the change in advance of your arrival. We do not accept parties or large groups. Maximum booking is 3 pitches, no more than 1 tent (max. 2 people) , 1 caravan (max. 4 people) or 1 motorhome (max. 4 people) on a pitch. 

The size of your unit, including any tents and gazebos, must be stipulated at the time of booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch. Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch. Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check with Reception. Any guest on the wrong pitch may be required to move.

The earliest arrival is 1.00pm (unless agreed in advance) and all pitches must be vacated by 11.00am on the day of your departure otherwise an additional nights pitch fee will be charged. The latest arrival time is 7.00pm.

On arrival, all customers and visitors (including day visitors) are to report to reception. We are to be notified about day visitors in advance of their visit.

If we have not heard from you within 24 hours of your expected arrival we reserve the right to re-let your pitch.

The Price of the Holiday

A 25% non-refundable/non transferable deposit is payable on booking. The balance of the price of your holiday must be paid at least 21 days prior to arrival. All Bank Holiday bookings are to be paid in full in advance and are non-refundable.

Cancellation of the Holiday by you

You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. However cancellation charges are payable as follows:

More than 21 days Deposit only
21 days or less and non arrivals 100% of holiday cost
Bank Holidays 100% of holiday cost

Change or cancellation of the Holiday by us

If we are unable to provide the booked holiday or we have had to cancel your booking before the holiday is due to start, you are entitled to a full refund of the money you have paid.

Except where the cancellation or change arises from an unforeseeable or unusual occurrence outside our control as described in the next section we will pay compensation as follows but not exceeding the total holiday cost:

More than 100 days nil
50 to 99 days £10
15 to 49 days £20
Under 15 days £40

Unforeseeable or unusual occurrences beyond our control include but are not limited to war, threat of war, riot, terrorist activity, natural or nuclear disaster, fire or anything that prevents access to or occupation of the site.

General

  • Everyone is expected to act in a courteous and considerate manner towards us, our staff and other guests.
  • All buildings and pods are non-smoking and non-vaping areas.
  • For safety the speed limit on the park is 5 mph.
  • No lorries or other commercial vehicles to be brought to the park unless agreed in advance. Only 1 car can be parked on the pitch. Maximum of 2 cars per pitch, second car is to be parked in the car park.
  • Silent hours are from 11.00pm to 8.00am.
  • Open fires and fire pits are not permitted.
  • The grass MUST be protected from ground and low level barbeques
  • Visitors are limited to 2 adults (max 4 adults on a pitch) and one car which is not permitted on the pitch and must remain in the car park by Reception. Charges apply and must be paid in advance at Reception.
  • On grass breathable groundsheets only, no solid groundsheets are allowed in caravan awnings or tents except in tent sleeping areas or where it is a part of the tent itself. No plastic, tarpaulins, mats, awning tiles, carpets or rugs etc. to be used on grass. Anything can be used on stone.
  • Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. Any problems with trees/bushes etc. are to be reported to us.
  • Do not carry out any unauthorised work on or tamper with any Woodland Springs property, especially taps.
  • We reserve the right to charge for any damage caused to Woodland Springs land or property.
  • Ensure that your pitch is kept tidy and free of rubbish.
  • Flags, ensigns, pennants, wind socks etc. are not to be flown.
  • No games are to be played in the park area.
  • No loud music, noise or other behaviour that interferes with others enjoyment of the park.
  • No External Gas Bottles on caravans or motorhomes.
  • No electric heating or fires in caravan or motorhome awnings or canopies.
  • No charging of electrical cars on pitch. No heating in awnings.
  • Strictly no car, caravan or motorhome washing as we are on a water meter.
  • Recycle your waste and dispose of waste water/rubbish etc in the various facilities provided.
  • Please consider others by not using the glass recycling between 10.00pm and 8.00pm.
  • Washing lines can be used but please do not tie them to trees etc. This also goes for tethering dogs.
  • Keep all dogs on a lead at all times except in the designated exercise area, only allow dogs off lead if they are well behaved.
  • Clean up after your pet in all park areas, in the hamlet, bye way and fields.
  • Please do not leave your pet unattended at any time unless agreed with us.
  • The use of generators is not permitted.
  • Extra Adult (not Pods) £10.00 each.
  • Extra Car £3.00 (maximum of 2 cars per pitch, 1 of the cars must be parked in the car park).
  • Visitors are limited to 2 adults (max 4 adults on a pitch) and one car which must remain in the car park by reception. Visitors charged at £5.00 per person per day (10am-10pm) plus £1.75 per dog (max 3 dogs per pitch) payable in advance when notifying reception.
  • Dogs and Pets £1.75 per night per dog. Maximum 3 dogs per pitch.
  • Extra Adult (not Pods) £10.00 each.
  • Extra Car £3.00 (maximum of 2 cars per pitch, 1 of the cars must be parked in the car park).
  • Visitors are limited to 2 adults (max 4 adults on a pitch) and one car which must remain in the car park by reception. Visitors charged at £5.00 per person per day (10am-10pm) plus £1.75 per dog (max 3 dogs per pitch) payable in advance when notifying reception.
  • Dogs and Pets £1.75 per night per dog. Maximum 3 dogs per pitch.

Pods

  • For safety reasons we ask that all cooking is done outside the pod. No BBQs are to be used in the pod or on the decking.